Right of widthdrawal

Right of withdrawal

The Customer has the right to withdraw from the contract within 14 days, without the need to indicate the reasons. The withdrawal period expires after 14 days from the moment in which the Customer or third parties, other than the carrier and the designated Customer, acquire physical possession of the goods (from delivery). In the case of the purchase of multiple goods ordered with a single order and delivered separately, the withdrawal period expires after 14 days from the moment in which the Customer or third parties, other than the carrier and the designated Customer, acquire physical possession of the last asset. In the case of the purchase of an asset consisting of multiple lots or pieces delivered separately, the withdrawal period expires after 14 days from the moment in which the Customer or third parties, other than the carrier and the designated Customer, acquire physical possession of the last batch or piece. To exercise the right of withdrawal, the customer is required to inform our. company "Lava & Asciuga di Zanoli Elda", based in Cologno al Serio, Via Gramsci n. 2, with e-mail address: info@bucatoprofumato.com , of his decision to withdraw from this contract through an explicit declaration, for example a letter sent by post, fax or e-mail. To this end, you can use the attached model withdrawal form, even if it is not mandatory. To meet the withdrawal deadline, it is sufficient for the Customer to send the communication relating to the exercise of the right of withdrawal before the relevant deadline.



EFFECTS OF WITHDRAWAL If the Customer withdraws from this contract, he will be reimbursed for all payments made in our favor, including delivery costs (with the exception of additional costs deriving from his possible choice of a type of delivery other than the less expensive standard one offered by us) without undue delay and, in any case, no later than 14 days from the moment we received notification of your decision to withdraw from this contract. Such refunds will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed otherwise. In any case, you will not have to incur any costs as a result of this reimbursement.



EXCLUSIONS The right of withdrawal cannot be applied to audiovisual products and sealed computer software opened by the consumer, nor to the supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. . The withdrawal cannot be validly exercised, and therefore does not give the right to a full refund of the price, if the product is not returned substantially intact, such as in the cases of:

  • Absence or removal of the safety seal placed under the bottle cap;
  • Lack of original packaging (it is therefore advisable to keep the original packaging of the product at least until the expiry of the term for exercising the withdrawal);
  • Damage to the product for reasons other than transport;
  • State of conservation of the non-compliant product.

The right of withdrawal can be exercised only for the product purchased in its entirety; it is not possible to exercise withdrawal only on a part of the purchased product (eg: accessories, attached software, etc.).

HOW TO MAKE THE RETURN

  • The consumer customer must send the downloadable withdrawal form, completed in all its parts, within 14 days (natural and consecutive) from receipt of the goods, to the addresses published on this site (at the bottom of the page) by registered mail, or by e- mail to the address: info@bucatoprofumato.com, in which it communicates the desire to withdraw from the contract.
  • As soon as Bucato Profumato receives the communication relating to the declaration of withdrawal, the Customer Service will inform the Customer, via e-mail, of the address to which the goods to be returned will be shipped.

The shipping costs for returning the goods are charged to the consumer customer. We recommend that you insure the shipment against theft, loss or transport damage. If the product is not insured by the Customer, Bucato Profumato reserves the right to charge for any damage suffered in the event of damage or loss during transport. The shipment by the consumer customer must be made by courier within fourteen (14) days after the declaration of withdrawal by the customer. Shipping costs are charged to the consumer customer. The refund will be made upon receipt of the goods or upon demonstration by the consumer customer that he has returned the goods. The consumer customer remains responsible for the decrease in the value of the goods resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the same.



"TYPE" WITHDRAWAL FORM (Please complete and return this form only if you wish to withdraw from the contract) — Recipient (name, geographical address and, if available, telephone number, fax number and e-mail addresses must be entered by the professional): — Hereby I / we (*) notify / notify the withdrawal from my / our (*) sales contract of following goods / services (*) — Ordered on (*) / received on (*) — Name of the consumer (s) — Address of the consumer (s) — Signature of the consumer (s) (only if this form is submitted in paper version) — Date.

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